Has the seller confirmed warranty repair? Please click here.

Hat der Verkäufer die Garantiereparatur bestätigt? Bitte klicken Sie hier.

HMCstock repair center

Experiencing trouble with your robot vacuum?

Like all machines, it will work better if regularly serviced. We offer a FREE on-line diagnostics for Xiaomi and 360 robotic vacuum cleaners in and outside warranty. 

Whether it’s a product repair or just some help and advice - we will be happy to assist you.

Our qualified technicians use genuine Xiaomi and 360 robot parts in all repairs.


All vacuum repairs carry a 90-day satisfaction guaranteed warranty, both parts and labor.


We will even recycle your old vacuum cleaner to help protect our landfills.

How much will it cost?

After examining your robot vacuum, the technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the warranty.

In case if the robot vacuum cleaner repair is out of warranty, the repair cost will include all the eventual expences: labor, parts and shipping.

If the repair is refused by the customer, shipping costs have to be handled by him. 

How do I get my robot repaired?

To repair your Xiaomi or 360 robot, you need first carefully fill the service form. After receiving the confirmation, please ship the item to our Service center.